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Alphabetical Listing

Dangerous Liaisons - The degree to which cultural elements in an outsourcing buyer and service provider's separate cultures are compatible is a primary key to success in outsourcing. The parties' degree of compatibility will enhance (or hinder) their ability to jointly solve problems and jointly adjust to changing pressures in their business environment. This paper presents findings and conclusions from Outsourcing Center's study on the impact of cultural compatibility in outsourcing. (November 2004)

How Does the Use of a Third-Party Advisor REALLY Impact Outsourcing Arrangements? - Many buyers of outsourcing services have grown skeptical of using third-party advisory services. This paper examined case studies to determine the value outcomes achieved when third-party advisors were involved in structuring an outsourcing arrangement. (August 17, 2004)

Is Your Outsourcing Two Faced? - In outsourcing arrangements, success in achieving corporate objectives is dependent on people being able to work together for their mutual benefit. That requires communication. This paper reveals findings from Outsourcing Center's comprehensive study on effective/ineffective communication structures and how communication impacts a buyer's return on investment. (October 15, 2004)

Is Your Resource Commitment to Outsourcing Governance Sufficient? -- Determining the Sweet Spot in Level of Effort and Spend - Recent legislation impacting corporate internal oversight and governance, along with media attention on failed outsourcing relationships, has caused a renewed interest in the role and value-producing impact of governance structures in outsourcing arrangements. This paper discusses the appropriate level of spend and effort necessary for effective governance. (October 2004)

Missing Link-Study Confirms Failed Outsourcing Arrangements Lack One Crucial Component - Findings from two surveys provide evidence of a link (a structural component necessary for success) that is missing in many outsourcing arrangements. The study clearly found that, without the missing link, the parties are poised for outsourcing failure. This paper discusses case studies and survey findings.(August 17, 2004)

Risky Business: Are You Taking Unnecessary Chances with Your Outsourcing Investment? - Outsourcing Center conducted a study on risk-mitigation strategies in outsourcing. The study found that many buyers leave themselves wide open to chance. (September 15, 2004)

Studies Reveal Eight Buyer-Provider Disconnect Areas Likely to Cause Outsourcing Failures - When a buyer or provider manages the outsourcing relationship with little or no understanding of the other party's perspectives, the result will be a dramatic downgrade in the outcomes and value that can be achieved in outsourcing . . . if not failure. This paper discusses findings in a new study on these divergent perspectives. (August 2004)

Symptoms of Outsourcing Success - Outsourcing Center undertook a study of 237 outsourcing arrangements in the Outsourcing Excellence Awards program during 2002-04 to determine the outstanding aspects of how successful relationships work. The study revealed a set of symptoms, or characteristics, evident in each case where the parties achieved their anticipated (or more) value outcomes. This paper presents the findings on those symptoms of success. (November 2004)

The Trouble with Equity-Stake and Shared-Services-Spinout Models in Outsourcing - How do outsourcing service providers grow their businesses? Do buyers need to understand the providers' strategies? (August 17, 2004)

What's Wrong with This Picture?-Is Your Outsourcing Logic Flawed? - An Outsourcing Center study revealed that a significant number of buyers inadvertently use flawed logic in structuring their outsourcing arrangements and, thus, tie their own hands behind their backs in being able to achieve anticipated ROI. (September 2004)

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