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Alphabetical Listing

2008 Global HRO Supplier Landscape
Everest Research Institute report provides insights into changing supplier dynamics and trends, delivery capabilities, and implications for buyers and suppliers. This is a preview deck. The entire report is available for purchase by clicking here.

2009 Market Predictions – FAO, GS, HRO, ITO, PO & Supplier Intelligence -- Complimentary Report - Everest Research Institute’s 2009 predictions for key outsourcing and offshoring markets.

Business Process Outsourcing (BPO) Indian Supplier Landscape - Report Preview from the May 8, 2007 webinar by Everest Research Institute. - May 2007

Captive Value Diagnostic Study Global Sourcing Market Update: A Survey of Organizations with Offshore Captive Operations Preview - Preview Deck - Results from survey of 56 global organizations. Provides insights on current performance relative to expectations and parent company views upon the focus of future investments. - October 2007

Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring - Preview Deck - An in-depth examination of the relative cost and value of captives and third-party outsourcers. Includes a Total Cost of Ownership analysis which explains why captives are 5-15% more expensive than outsourced solutions. - October 2007

Emerging Supplier Dilemma in the Remote Infrastructure Management Market: Examination of changes in the Infrastructure Outsourcing (IO) market impacted by maturing Remote Infrastructure Management Outsourcing. Preview document available.

Everest Research Institute - April 2006 - What portion of FAO contracts have an offshore component? FAO market update! - April 2006

Everest Research Institute December 2005 - Did you know that Procurement Outsourcing could be the next "game changer" in outsourcing? - December 2005

Everest Research Institute - February 2006 - Is there a demand for growth in offshoring? - February 2006

Everest Research Institute - July 2006 - HRO Market Update: what are the opportunities in the 3K-15K employee size buyer segment? Download this free research sample. - July 2006

Everest Research Institute - June 2006 - Procurement Outsourcing (PO) has higher potential than HRO and FAO, yet it has shown slower growth. Find out why in a sample from the latest Everest market update. - June 2006

Everest Research Institute - March 2006 - What are the key demand drivers among buyers of HRO? - March 2006

Everest Research Institute - May 2006 - New breaking research opposes recent hype: US and India labor arbitrage will last 18+ years. Find out more from this research sample. - May 2006

Every Solution has a Price – Primer on Pricing in IT Outsourcing: Every Solution has a Price – Primer on Pricing in IT Outsourcing – Analysis of ITO pricing, key components of the pricing model in ITO and key issues in ITO pricing. This is the preview deck. The full report is available by clicking here.

FAO Annual Report - Strategically Tackling the FAO Market in 2009: Maximizing Opportunities: Industry-leading coverage of the global FAO market – over 80 pages of analysis of market size, buyer adoption, contract characteristics, and supplier landscape. This is the preview deck. The full report is available by clicking here.

Global FAO Supplier Landscape - Differentiate to Get Noticed Everest Research Institute report that provides an overview of the FAO supplier market in 2008 and discusses the emerging modes of differentiation in the FAO market. This is the preview deck. The full report is available for purchase by clicking here.

Global FAO Supplier Landscape – Supplier Profile Compendium: Snapshots of over 20 multi-process FAO suppliers. This is the preview deck. The full report is available for purchase by clicking here.

Global Sourcing - Market Vista: Q4 2008 - Preview Deck: Analysis highlighting financial services outsourcing and offshoring, emerging geographies, landscape of LPO suppliers, and more. This is the preview deck. The entire report of over 150 pages of fact-based insights is available by clicking here.

FAO Market Update - Everest Research Institute - November 2006 - Industry Adoption Trends in FAO. Download a sample deck. - November 2006

Financial Accounting Outsourcing (FAO) Annual Report - January 2007 - Breaking research: Industry Adoption Trends in FAO. - January 2007

Finance & Accounting Outsourcing (FAO) Market Update - Global FAO Supplier Landscape Preview Deck - June 2007

Fluid IT - An IT Infrastructure Tsunami is Building: Fluid IT – the new approach to infrastructure service delivery originated with Dell Inc. and developed with the assistance of Everest Group. Learn more about Fluid IT in this complimentary report.

Global HRO Supplier Landscape - Preview Deck - This research report analyzes global 2007 HRO supplier landscape, investigates the emerging supplier trends, and assesses supplier delivery capability across scale, scope, technology, and delivery footprint. This report will assist bu... - December 2007

Global Sourcing in PO - Preview Deck - This report examines the key trends emerging in the offshore PO market. The study is focused on offshore adoption in PO, role of global sourcing in PO, and offshore supplier landscape. This report will assist both companies considerin... - November 2007

Global Sourcing (GS) Market Update: December 2006 - Evaluating Risks from Outsourcing and Global Sourcing - December 2006

Global Sourcing Market Update --Everest Research Institute August 2006 - What are the future risks and opportunities in the outsourcing market? Download this research sample... - August 2006

Global Sourcing Market Update: Indian Captive Market: Trends and Implications - Everest research indicates that captives are a large and significant section of the Indian offshore services market and continue to grow rapidly. Download key insights in this preview deck. - July 2007

How Structural Changes in the ITO Market are Likely to Affect the Industry - Preview Deck - Analyzes the key trends for different customer segments within the ITO market to provide insights into structural shifts impacting the industry. - November 2007

HRO Annual Report 2008
Industry-leading coverage of the global HRO market – over 80 pages of analysis of market size, buyer adoption, transaction characteristics, and supplier landscape. Preview Deck available.

HRO - 2007 Recap & 2008 Outlook - What have we learned and where are we headed? Download the deck from the Everest Group Institute webinar on November 6, 2007. - November 2007

HRO Annual Report 2007 - Preview Deck - Everest Research Institute report that provides comprehensive coverage of the global 2007 HRO market and assists key stakeholders in understanding the changing dynamics of the HRO market. - November 2007

HRO Market Update - Everest Research Institute September 2006 - It is expected that 48-59 new HRO deals will be signed in 2006. Download this research sample... - September 2006

Impact of Market Trends on Desktop and Helpdesk Provisioning - Download the deck from Everest's February 20, 2008 webinar. - February 2008

Impact of Regulatory Changes on Offshoring in Financial Services: Fact-based view of offshoring implications of regulatory and legal provisions by U.S. financial services companies - focus on the impact of the Troubled Asset Relief Program (TARP). This is the preview deck. The full report is available for purchase by clicking here.

Information Technology Outsourcing (ITO) Infrastructure Outsourcing Roadmap - The first in a 4-part series that progressively builds the picture of the IMO market trends and dynamics. Download a preview deck. - February 2007

Information Technology Outsourcing (ITO) Joint Market Update - Preview Deck - Joint research with EMA. Discusses types of software tools and strategies adopted by RIMO suppliers. - October 2007

Information Technology Outsourcing (ITO) Market Update: The Outsourcing Engagement Model as a Strategic Element in Expanding Share of the Buyer's Wallet - Everest Research Institute study that defines and analyzes pricing models and relationship approaches, evolution of engagement models and looks at suppliers' strategies in expanding the buyer's wallet share - January 2008

Information Technology Outsourcing (ITO) Market Update Preview: Selecting Locations for Remote Infrastructure Management - Click to download key insights and preview deck. - March 2007

Information Technology Outsourcing (ITO) Market Update Preview - Cost accounting considerations in IT outsourcing. Download the preview deck from Everest Research Institute. - April 2007

Institute Research - June 2005 - Did you know...prices per employee have declined for both large and small HRO transactions with increased competition? Download this powerpoint for more information. - June 2005

Institute Research - September 2005 - FAO study - September 2005

Institute Research November 2005 - Did you know that the attractiveness of a location is driven more by the city than the country? Download this free PowerPoint for more information. - November 2005

ITO Market Update: ADM Partnerships - Moving Beyond Labor Arbitrage - Research Preview Deck: The entry of labor arbitrage into Application Development and Maintenance (ADM) outsourcing has redefined the market and created a ~US$20 billion offshore industry. Since the emergence and rapid growth of the first Indian offs... - August 2007

ITO Market Update: Asset-light Outsourcing Model - The second in the 4-part series offers insights into one of the most important drivers of change in the IO market--the asset ownership trends. Download a preview deck. - February 2007

ITO Market Update: Impact of the SOA - Preview Deck - An explanation of SOA implementation approaches in the context of their role in IT outsourcing and the challenges and opportunities for the industry. An analysis of SOA's role in ITO today and its likely effect on the outsourcing ind... - September 2007

ITO Market Update: The Growth of Infrastructure Management Outsourcing - Download key insights and preview deck. - March 2007

Learning Services Outsourcing (LSO) - Accelerating the Learning Curve: Everest Research Institute report that educates on a fast-growing segment of the HRO market. Preview document available.

Location Optimization - Perspectives on Delivery Center Locations for BPO - Central & Eastern Europe (CEE) - Preview Deck - An analysis of 25 cities in Central and Eastern Europe, including labor pool size, costs, and risks. An assessment of language availability is also included. - September 2007

Mapping the Landscape of Chinese Suppliers: Everest Research Institute report that profiles leading Chinese suppliers and examines their delivery capabilities and target customer segments. Preview document available.

Market Vista: Q1 2009: Analysis highlighting financial services outsourcing and offshoring, emerging geographies, focus on key cities in Eastern Europe, and more – over 170 pages of fact-based insights. This is the preview deck. The full report is available for purchase by clicking here.

Market Vista: Q2 2009: Analysis highlighting financial services outsourcing and offshoring, insight on Multi-country Payroll Outsourcing, focus on key cities in Latin America, and more. This is the preview deck. The full report is available for purchase by clicking here.

Market Vista: 2008 in Review: Highlights key developments in the outsourcing and offshoring industry – includes market activity assessment of leading destinations. This is the preview deck The full report is available by clicking here.

Market Vista: Q3 2008
Analysis of the outsourcing and offshoring markets highlighting Asia costs and risks, financial services outsourcing and offshoring, impact of the financial crisis on suppliers, and more – over 150 pages of fact-based insights. Preview Deck available.

Market Vista: Quarterly update on global sourcing trends - captives, location costs, supplier activity, financial services industry, and other topics. Preview Document available. Complimentary copy of entire 129 page Q1 2008 report available - click here to request.

Moving Beyond the Bottom-Line: Industry-Specific FAO Solutions: Examination and explanation of industry-specific FAO and in-depth view into two key segments, retail and healthcare providers. This is a preview deck. The entire report is available by clicking here.

Multi-Country Payroll Outsourcing (MCPO): A New Approach to an Old Problem Everest Research Institute report that examines the MCPO market, including case examples of successful MCPO partnerships and insights, analyses and implications for stakeholders. This is the preview deck. The full report is available for purchase by clicking here.

Multi-Country Payroll Outsourcing (MCPO) - Supplier Profile Compendium: Insights into the MCPO supplier landscape, types of technology offerings, and country coverage capability of MCPO suppliers - includes snapshots of 12 suppliers in the market. This is the preview deck. The full report is available for purchase by clicking here.

Outsourcing and Offshoring in the Oil & Gas Vertical: Examination of outsourcing & offshoring activity in the oil & gas vertical by identifying key trends across leading buyers and suppliers and providing an assessment of major transactions activity, BPO activity, and key IT sourcing profiles for six buyer firms. This is the preview deck. The full report is available for purchase by clicking here.

Outsourcing Order-to-Cash (O2C) and Procure-To-Pay (P2P) - Opportunity to Create Business Impact - Preview Deck - This Everest Research Institute study investigates the business value and the market state of outsourcing O2C and P2P processes. The purpose of this research is to identify the opportunity and the constituents of the business case for... - December 2007

Plugging the Gaps – Mergers and Acquisitions in IT Outsourcing: Everest Research Institute report on how acquisitions by suppliers are changing and shaping the ITO market. Includes acquisitions of full companies and captives. Preview Document available.

PO Market Dynamics in Australia/New Zealand (A/NZ): Analysis of Australia/New Zealand market trends & supplier landscape. Preview document available.

Procurement Outsourcing Annual Report - Download key insights and preview deck. - March 2007

Procurement Outsourcing Market Update - Everest Research Institute October 2006 - Technology Choices in PO. - October 2006

Procurement Outsourcing (PO) Market Update: Outsourcing the Procure-to-Pay (P2P) Process - Preview Deck - Everest Research Institute report that analyzes the value proposition and solution characteristics of outsourced P2P. Also discusses impact on supplier landscape and implications for buyers and suppliers. - February 2008

PO in Financial Services: From Wall Street to Martin Place - Unlocking Value from the Savings Goldmine: Analysis of the current financial turmoil on adoption of PO services by financial services and provides Everest’s outlook for the market. This is the preview deck. The full report is available for purchase by clicking here.

PO Technology Models: Creating Solutions That Deliver Value
Detailed fact-base of the global PO technology landscape – includes capabilities of 18 PO suppliers. This is the preview deck. The entire report is available for purchase by clicking here.

Practical Approach to Sourcing Portfolio Optimization
Examination on enterprise application development and maintenance (ADM) sourcing portfolio management - includes example to show application of framework and methodology. Preview document available.

Ready to Compete - South Africa's BPO Capabilities in the Financial Services Sector
Everest Research Institute study provides a comprehensive fact-based view of South Africa's current BPO capabilities and potential in the Financial Services (FS) sector.

Remote Infrastructure Management: Impending Crisis of Genre – Insights into the maturing RIMO market. This study looks at the growing maturity, shifting rules of infrastructure offshoring, and “crisis of genre” facing offshore suppliers. This is the preview deck. The full report is available for purchase by clicking here.

Responding to the Satyam Crisis - Download this free handout from Everest Research Institute. - January 2009

Reading the Alphabet soup: SI, PI, ERP, etc.: The Changing Drivers of IT Consulting
Everest Research Institute joint research with Bernstein Research – the changing dynamics of IT consulting and the impact on IT outsourcing. This is a preview deck. The report is available for purchase by clicking here.

The Silent Knight: The Philippines' Emerging Non-Voice BPO Capability
Analysis of the BPO market in The Philippines - focuses on the existing and potential capabilities in non-voice BPO. This is the preview deck. To purchase the complete report, click here.

Supplier Spotlight – AppLabs: Complimentary paper - Highlights AppLabs capabilities as a leading specialist testing services supplier. This is the preview deck. The full report is available for purchase by clicking here.

Tax Considerations in IT Outsourcing: Improper tax planning can create unnecessary costs for both buyers and suppliers of outsourcing services. Learn about important considerations for six types of taxes. Preview document available.

Things You Must Know Before Your FAO Contract Expires: Complimentary paper – Examination of framework to help buyers formulate and end-of-term strategy.

Trends in Offshore Contact Center Services Market - Preview Deck - Everest Research Institute report that provides insight on current and emerging delivery locations including costs, capabilities and risks, and trade-offs to consider while evaluating contact center locations. - March 2008

Understanding the Waking Giant: The Mid-Market and FAO: Everest Research Institute’s fact-based analysis on the changing dynamics in the mid-market – focus on adoption patterns and trends, delivery models, and supplier landscape. Preview Document available.